msdn.microsoft.com/nav: Introducing voice channel for Dynamics 365 Customer Service

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Источник: https://cloudblogs.microsoft.com/dyn...tomer-service/
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Today, I am excited to announce the general availability of the first-party voice channel for Microsoft Dynamics 365 Customer Service. With the addition of the voice channel, built on the same planet-scale platform as Microsoft Teams, Dynamics 365 Customer Service expands to become the all-in-one digital contact center solution. Organizations can now provide consistent andRead more

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Источник: https://cloudblogs.microsoft.com/dyn...tomer-service/