msdn.microsoft.com/nav: New omnichannel, AI, and IoT updates for Dynamics 365 Customer Service

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Источник: https://cloudblogs.microsoft.com/dyn...tomer-service/
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The COVID-19 outbreak has challenged customer service teams to rapidly adapt operations to respond to an influx of volume, particularly in contact centers. When that volume is tied to a time of crisis and your contact center agents are working remotely while responding to new waves of questions and issues, it can be even moreRead more

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Источник: https://cloudblogs.microsoft.com/dyn...tomer-service/