powerobjects: Microsoft’s Digital Contact Center Platform in Action, Pt 3 of 3

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Источник: https://microsoft-business-applicati...ion-pt-3-of-3/
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Back in November, we published the first installment of a three-part blog series on the Microsoft Digital Contact Center Platform (DCCP). In that initial blog, we covered in detail the technologies that give the DCCP its punch: We also did a deep dive into the DCCP’s omnichannel functionality, the first of its five key capabilities. In February’s second installment, we explored two more of its...

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Источник: https://microsoft-business-applicati...ion-pt-3-of-3/