msdn.microsoft.com/nav: Collaborative customer support helps agents resolve issues faster

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Источник: https://cloudblogs.microsoft.com/dyn...issues-faster/
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With most customer support agents now working remotely, the days of getting help from a peer in the next cubicle are over. Working in isolation, agents are frustrated, issues take longer to resolve, and customers aren't happy. But while agents are isolated, resolving a customer issue often requires input from multiple departments across the company.

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Источник: https://cloudblogs.microsoft.com/dyn...issues-faster/