msdn.microsoft.com/nav: Call overflow management: A gift to callers and agents this holiday season

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Источник: https://cloudblogs.microsoft.com/dyn...oliday-season/
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Ana is excitedly setting up her new smartphone when the screen goes blank. In dismay, she calls customer service. The estimated wait time is more than 30 minutes. All the agents are busy handling the holiday spike in call volume.

The post Call overflow management: A gift to callers and agents this holiday season appeared first on Microsoft Dynamics 365 Blog.



Источник: https://cloudblogs.microsoft.com/dyn...oliday-season/