msdn.microsoft.com/nav: Skill-based routing and one-stop user management help you keep up with customer service demands

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Источник: https://cloudblogs.microsoft.com/dyn...rvice-demands/
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Skill-based routing automatically assigns the agents with the right skills to work on customer support requests. With skill-based routing in Microsoft Dynamics 365 Customer Service, your call center can reduce the number of queues it operates, improve agents' productivity, and increase customers' satisfaction.

The post Skill-based routing and one-stop user management help you keep up with customer service demands appeared first on Microsoft Dynamics 365 Blog.



Источник: https://cloudblogs.microsoft.com/dyn...rvice-demands/