msdyncomm: Credit union embraces Microsoft Dynamics CRM, drives service and innovation

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Источник: http://www.youtube.com/watch?v=JIrv2...=youtube_gdata
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Credit union embraces Microsoft Dynamics CRM, drives service and innovation

Headquartered in San Antonio, Texas, Security Service Federal Credit Union (SSFCU) has more than 900,000 members. The company deployed Microsoft Dynamics CRM to provide its member service staff across branches and call centers with a single view into member information. With the solution in place, the credit union aims to better serve its members, not only servicing them faster, thanks to service representatives being able to handle all requests in a single interface, but also by providing those employees with the insight needed to identify new products and services that align with member needs.
From: msdyncomm
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Time: 02:21 More in Science & Technology


Источник: http://www.youtube.com/watch?v=JIrv2...=youtube_gdata