Источник:
https://cloudblogs.microsoft.com/dyn...-to-your-bots/
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Customers appreciate the quick access to help that self-service bots provide. They want to be empowered to research and solve issues on their own, which increases their brand loyalty. Knowledge management integration in Microsoft Power Virtual Agents enables customers to find answers from a knowledge base directly in a bot conversation, and still get help from a human agent when needed.
The post
Empower self-service by adding knowledge base search to your bots appeared first on
Microsoft Dynamics 365 Blog.
Источник:
https://cloudblogs.microsoft.com/dyn...-to-your-bots/