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Источник: https://cloudblogs.microsoft.com/dyn...enter-vendors/
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Unified routing in Microsoft Dynamics 365 Customer Service provides capabilities to connect customers to the best agents. To provide a world-class customer engagement experience, around the clock and across the globe, large organizations rely on multiple vendors and expert pools.

The post Use percentage-based routing to load-balance customer service requests appeared first on Microsoft Dynamics 365 Blog.



Источник: https://cloudblogs.microsoft.com/dyn...enter-vendors/