msdn.microsoft.com/nav: Use analytics and reporting to improve routing of customer service requests
Источник: https://cloudblogs.microsoft.com/dyn...vice-requests/
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In the world of customer service, unified routing helps you solve the classic supply-and-demand problem as you distribute customer service requests to the best team or agent. To further optimize this process, your staff needs insight into how it is functioning.
The post Use analytics and reporting to improve routing of customer service requests appeared first on Microsoft Dynamics 365 Blog.
Источник: https://cloudblogs.microsoft.com/dyn...vice-requests/
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