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Источник: http://www.youtube.com/watch?v=LJpq4...=youtube_gdata
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Microsoft Dynamics CRM Spring '14 Case Management Enhancements

This short video featuring Beth Steinke, shows you around improvements to Case Management in Microsoft Dynamics CRM, including using SLAs and entitlements to ensure timely support, tracking related issues using parent and child cases, and reducing redundancy in the system through case merging. For more information: http://go.microsoft.com/fwlink/?LinkId=394323
From:Microsoft Dynamics
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Time:03:25More inScience & Technology


Источник: http://www.youtube.com/watch?v=LJpq4...=youtube_gdata