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Источник: http://www.youtube.com/watch?v=wrf5i...=youtube_gdata
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Microsoft Dynamics CRM Spring '14 Queue Enhancements

Here's a video overview of how customer care managers can now set up queues for multi-channel automated creation from email and social channels in Microsoft Dynamics CRM. It also covers how to define private queues, set up automatic case creation roles, and see an overview of all queues from the service management grid. For more information: http://go.microsoft.com/fwlink/?LinkId=394323
From:Microsoft Dynamics
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Time:04:04More inScience & Technology


Источник: http://www.youtube.com/watch?v=wrf5i...=youtube_gdata