Источник:
http://blogs.msdn.com/b/crm/archive/...vice-reps.aspx
==============
Applies to: CRM 2013 and CRM Online Fall ’13.
Learn how to create, edit, and resolve service cases quickly! To help your customer service team get started with CRM, we’ve created a visual, easy-to-read,
quick reference for customer service reps.
For more help, see
Service Best Bets in our Customer Center.
Thanks,
Manjinder Kaur
Technical Writer
Microsoft Dynamics CRM
Источник:
http://blogs.msdn.com/b/crm/archive/...vice-reps.aspx