Источник:
http://blogs.msdn.com/b/crm/archive/...itepapers.aspx
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Partner James Downey is a Dell Services IT consultant and shares some new thoughts on process and xRM. The Power of Process: A Pragmatic Approach to Continuous Process Improvement , 1 August 2010 Processes drive business success, define the brand, and...(
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Источник:
http://blogs.msdn.com/b/crm/archive/...itepapers.aspx