Источник:
http://blogs.msdn.com/b/crm/archive/...o-a-queue.aspx
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CRM MVP Kuba Skalbania is our guest blogger today. Kuba walks us through the concept of queues and record ownership. As most of you probably know, records owned by any user in Microsoft Dynamics CRM 4.0 can be assigned (‘assign’ action) to other users...(
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Источник:
http://blogs.msdn.com/b/crm/archive/...o-a-queue.aspx