Microsoft Dynamics CRM Team Blog: Customer Care Accelerator available for Microsoft Dynamics CRM
Источник: http://blogs.msdn.com/crm/archive/20...mith-aspx.aspx
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The Customer Care Accelerator focuses on delivering contact center enabling functionality, such as the ability to create a unified desktop by combining data elements from disparate line of business applications and displaying it in a single user interface. ...( read more) 
Источник: http://blogs.msdn.com/crm/archive/20...mith-aspx.aspx
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