msdn.microsoft.com/nav: New digital messaging offer enhances omnichannel features in Customer Service

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Источник: https://cloudblogs.microsoft.com/dyn...tomer-service/
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Today we’re announcing the release of the new Dynamics 365 Customer Service digital messaging offering. This new digital messaging offering expands and unifies the core capabilities of Omnichannel for Customer Service. With digital messaging, you're able to further empower contact centers to provide seamless, more personalized customer service across a wide range of channels. Combining

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Источник: https://cloudblogs.microsoft.com/dyn...tomer-service/