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29.08.2017, 01:24 | #1 |
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gustafwesterlund: What do you need to have a Voice?
Источник: http://gustafwesterlund.blogspot.com...ave-voice.html
============== Have been trying to install Voice of the customer for one of my customers. As with larger customers, and of course, many of the smaller ones too, I am not allowed to (and I don't really want to) be the global admin in their Office 365. I am however a Dynamics 365 Service Admin, which I think is fair. So I was trying to provision Voice of the Customer (VoC) but it failed and after many weird loops and dances with support, of which I will not mention here, I finally got hold of Microsoft support and they were able to tell me that not only did I need to get hold of one of the global admins (you know, one of the scary pale guys who they lock in a safe somewhere cause god knows what would happen if they stepped in front of a car...) but the user also needs to have a full plan 1 Dynamics 365 license. Said and done, we allocated it, and restarted the installation - do remember that you have to install VoC from the "Applications" tab, and not only as a Solution. So, quick recap: To install VoC, you need: - Dynamics 365 online instance - User with Dynamics 365 Plan 1 license - Same user with Global Admin rights Gustaf Westerlund MVP, Founder and CTO at CRM-konsulterna AB www.crmkonsulterna.se Источник: http://gustafwesterlund.blogspot.com...ave-voice.html
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