msdn.microsoft.com/nav: How data, analytics, and insights can improve customer service

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Источник: https://cloudblogs.microsoft.com/dyn...tomer-service/
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What issues are your customers facing? What obstacles do customers encounter in their quest for support? How can the process improve to create a delightful customer experience and increase engagement? Forward-thinking customer service organizations explore these questions every day. Learning about your customer’s experience with support and figuring out how to create a positive experience

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Источник: https://cloudblogs.microsoft.com/dyn...tomer-service/