msdn.microsoft.com/nav: Focusing on the customer experience at Customer Contact Week

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Источник: https://cloudblogs.microsoft.com/dyn...-contact-week/
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As Ive been preparing to take off for Customer Contact Week (CCW) in Las Vegas, NV, this week, Ive also beenruminating on whatit means to lead a truly customer-centric service organization. As I see it, customer service managersneed toremember that customer-centricityis aboutdesigning an experiencetailored tothe customeras an individualnot as a case number.In the nonstop flowof

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Источник: https://cloudblogs.microsoft.com/dyn...-contact-week/