msdn.microsoft.com/nav: How omnichannel enhances the customer experience

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Источник: https://cloudblogs.microsoft.com/dyn...er-experience/
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Omnichannel has become a dominant force in how companies meet customer expectations, and for good reason. Ninety-eight percent of Americans switch between devices on the same day, using multiple channelsvoice, social, chat, email, and SMS. Omnichannel engagement allows customers to reach out on nearly any device, on their preferred channel while managing all engagement channelsRead more

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Источник: https://cloudblogs.microsoft.com/dyn...er-experience/