msdyncomm: Parature Knowledge Management and Self-Service Showcase from Microsoft Dynamics CRM

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Источник: http://www.youtube.com/watch?v=NH4kf...=youtube_gdata
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Parature Knowledge Management and Self-Service Showcase from Microsoft Dynamics CRM

Parature from Microsoft is a customer service software that helps organizations engage with customers for a better support experience. This video will walk through how Parature is able to help organizations answer user questions with a foundation of knowledge, leveraged at different touch points that drives staff productivity and promotes the adoption of self-service for support inquiries. Visit www.parature.com to learn more about building a foundation of knowledge and promote self-service! For more information, see - http://www.parature.com/customer-ser.../self-service/
From: Microsoft Dynamics
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Time: 05:02 More in Science & Technology


Источник: http://www.youtube.com/watch?v=NH4kf...=youtube_gdata