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Источник: https://cloudblogs.microsoft.com/dyn...er-experience/
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We often hear the phrases customer experience and customer engagement used interchangeably. But these terms have completely separate meanings. Customer experience is a single event with the customera service issue, a promotion, a survey. Customer engagement is a collection of customer experiences that impact engagement such as loyalty, advocacy, and so on. Both customer experienceRead more

The post How virtual agents transform the customer experience appeared first on Dynamics 365 Blog.



Источник: https://cloudblogs.microsoft.com/dyn...er-experience/