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Источник: http://www.youtube.com/watch?v=rgmPq...=youtube_gdata
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SLA Enhancements in Microsoft Dynamics CRM 2015

Watch this video to see how Enhanced SLAs (Service Level Agreements) enrich customer service capabilities within Microsoft Dynamics CRM 2015.For more information, visit http://www.microsoft.com/en-us/dynam...r/default.aspx, and http://go.microsoft.com/fwlink/?LinkId=394323.
From:Microsoft Dynamics
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Источник: http://www.youtube.com/watch?v=rgmPq...=youtube_gdata