Overview
Microsoft Dynamics AX 2009 introduces a dedicated process for handling customer returns. This dedicated process has a new document type—the Return order—that is built as a specialization of the sales order. The process specifies a number of steps for receiving, inspecting, and disposing of returned items. This document includes detailed descriptions of:
- Supported processes and scenarios
- Important variations to scenarios
- Effect on inventory costing and on-hand
- Setup and configuration of the return order module
- Reporting and statistics
Microsoft Dynamics AX 2009 White Paper: Customer Returns